IT Helpdesk Lead

Virtusa Corporation is a leading provider of enterprise class Products and Solutions for Global 1000 companies and leading Independent Software Vendors (ISVs). Based in Westborough, MA, Virtusa employs the finest technology talent in the US, UK, India, and Sri Lanka. Virtusa’s client list includes industry leaders across several domains, such as JP Morgan Chase, Vignette, PegaSystems, eDocs , Circuit City, McDonald’s, Convergys, Qwest, Lightbridge, Xerox, Siemens and GE.

Product development imperatives are deeply embedded in Virtusa’s process framework and institutionalized as best practices. Our process includes a focus on modularity of design, component technology, re-usability, scalability, portability, extensibility, maintainability, and supportability. Virtusa’s ongoing success with leading ISVs and enterprise clients has resulted in six years of sequential double digit growth, a roster of impressive client relationships, and a cadre of high caliber employees.

Virtusa is currently a 2600+ strong organization with offices in US, UK, Sri Lanka and India (Hyderabad and Chennai).

Please visit us at http://www.virtusa.com for more details.
Designation     IT Helpdesk Lead
Job Description     * Have overall responsibility for the local IT Help Desk and support personnel located at the ATC.
* Provide inputs for the management, administration and maintenance of the organizations desktops, laptops, telecommunication equipment and related hardware and software and oversee end-user support.
* Ensure adherence to processes and provide inputs for refining them.
* Ensure prompt attention to user calls and project requirements.
* Help in hiring, training, professional development and growth of the help desk teams.
* Track user perceptions of IT support through the use of appropriate metrics.
* Maintain accurate and current documentation of desktops, laptops and associated hardware and software assets.
* Help in implementing tactical and strategic plans for IT support and development of associated budgets.
* Meet and consult regularly and proactively with key users, stakeholders, vendors and management to discuss and resolve challenges and support issues.
* Remain informed of the most current IT trends and technology.
Desired Profile     * Have good knowledge on Microsoft technologies like AD, Win 2003, XP, Exchange, SMS, MoM, etc, basic knowledge of Linux, UNIX, good network and Telecom concepts
* Have handled varied infrastructure requests (servers, desktops, laptops, projectors, audio conferencing and the like) with good vendor coordination skills
* ITIL focused and customer centric
* Should have two or more technical certifications
* Good oral and written communication skills
* Team player
* Good attitude
Experience     5 – 8
Industry Type     IT-Software/ Software Services
Functional Area     Network Administration, Security
Education     UG – Any Graduate – Any Specialization
PG – Any PG Course – Any Specialization
Location     Hyderabad / Secunderabad
Keywords     Helpdesk Lead , IT Helpdesk lead
Contact     Raghunath S Reddy
Virtusa India Pvt Ltd
Email     raghunaths@virtusa.com
Website     http://www.virtusa.com
Job Posted     24 Sep

source   http://www.erozgar.com

Senior Manager/Manager- IT

Virtusa Corporation is a leading provider of enterprise class Products and Solutions for Global 1000 companies and leading Independent Software Vendors (ISVs). Based in Westborough, MA, Virtusa employs the finest technology talent in the US, UK, India, and Sri Lanka. Virtusa’s client list includes industry leaders across several domains, such as JP Morgan Chase, Vignette, PegaSystems, eDocs , Circuit City, McDonald’s, Convergys, Qwest, Lightbridge, Xerox, Siemens and GE.

Product development imperatives are deeply embedded in Virtusa’s process framework and institutionalized as best practices. Our process includes a focus on modularity of design, component technology, re-usability, scalability, portability, extensibility, maintainability, and supportability. Virtusa’s ongoing success with leading ISVs and enterprise clients has resulted in six years of sequential double digit growth, a roster of impressive client relationships, and a cadre of high caliber employees.

Virtusa is currently a 2600+ strong organization with offices in US, UK, Sri Lanka and India (Hyderabad and Chennai).

Please visit us at http://www.virtusa.com for more details.
Designation     Senior Manager/Manager- IT
Job Description     * Have overall responsibility for the Global and local IT Help Desks and support personnel located at Hyderabad, Chennai and SL Advanced Technology Centers or in the US or UK.
* Provide technical expertise in the management, administration and maintenance of the organizations desktops, laptops, telecommunication equipment and related hardware and software and oversee end-user support.
* Create, refine and ensure adherence to processes for attending to user calls and project requirements.
* Hiring, training, professional development and growth of the help desk teams.
* Track user perceptions of IT support through the use of appropriate metrics.
* Analyze IT reports to anticipate problem areas on account of capacity and support constraints and initiate proactive action.
* Determine and write standards and procedures for support functions.
* Maintain accurate and current documentation of desktops, laptops and associated hardware and software assets.
* Establish and implement tactical and strategic plans for IT support and develop associated budgets.
* Meet and consult regularly and proactively with key users, stakeholders, vendors and management to discuss and resolve challenges and support issues.
* Remain informed of the most current IT trends and technology.
Desired Profile     * 10+ years of increasing responsibility and professional experience in process oriented IT support functions such as computer hardware support and IT management.
* Extensive exposure and experience of creating, implementing, monitoring and refining processes and procedures.
* Very good written and verbal communication skills.
* Extensive knowledge of information technology theory, principles and practices; considerable knowledge of data and voice communication systems, office automation systems.
* Knowledge and experience of scripting would be an added advantage.
* In-depth and/or working knowledge of the Microsoft technologies Windows 2003, AD, Exchange, SQL Server, SMS, MOM, ISA etc – in use at Virtusa.
* Working knowledge of wide and local area networks, network topologies and network operating systems.
* Working knowledge of CISCO products including PIX firewalls, CISCO routers and CISCO VPN.
* Unix/Linux experience desirable.
* Experience of having worked in a matrix organization.
* Must possess strong leadership and management skills.
* Must demonstrate the ability to interact with peers, management, and customers in a professional manner.
* Good interpersonal skills, tact, patience and courtesy required.
* Ability to function as a service provider sensitive to the needs of internal and external customers essential.
* Ability to communicate technical information effectively, both orally and in writing.
* Strong analytical, problem solving and troubleshooting skills; demonstrated ability to anticipate needs and plan proactively.
* Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
* Must be willing to work flexible hours, including weekends and evenings as needed.
Experience     9 – 14
Industry Type     IT-Software/ Software Services
Functional Area     Network Administration, Security
Education     UG – Any Graduate – Any Specialization
PG – Any PG Course – Any Specialization
Location     Hyderabad / Secunderabad
Keywords     IT Manager, Manager IT
Contact     Raghunath S Reddy
Virtusa India Pvt Ltd
Telephone     +91 9346252616
Email     raghunaths@virtusa.com
Website     http://www.virtusa.com
Job Posted     24 Sep

source    http://www.erozgar.com

Network Engineer

Mithi Software Technologies Pvt. Ltd

Experience:0 – 3 Years
Location:Pune
Compensation:Stock Options, Performance Bonus, Training in management of high avialability, high volume enterprise software, Training in Six Sigma quality processes
Education:UG – B.Sc – Any Specialization;B.Tech/B.E. – Any Specialization;BCA – Computers

Industry Type:IT-Software/ Software Services
Functional Area:Network Administration, Security
Posted Date:24 Sep

Job Description
Implementing and maintaining Linux/Solaris/Unix based Web application server components like Web servers, Databases, Mail servers etc. Having good communication and writing skills to interact with customers via documents and proposals. Should have good problem solving acumen. Candidates with prior experience in configuring messaging solutions and Enterprise applications for customers, programming in the Linux/Unix/Solaris will be preferred.
Desired Candidate Profile
Computer/Electronic Engineers having a strong background and understanding of Networking and Internet technologies like routers, servers, server software, etc. Having experience in setting up and maintaining Linux/Solaris/Unix based systems. Having worked with Web based application server components like Web servers, Databases, Mail servers etc. Candidates with prior experience in configuring messaging solutions and Enterprise applications for customers, programming in the Linux/Unix/Solaris will be preferred.
Company Profile
Mithi Software Technologies is a Pune based software company, which specializes in building software products. Mithi’s elite team has been instrumental in developing award winning products and web applications such as Indian language word-processorweb based indian language email. Mithi Connect Server the enterprise messaging and collaboration software based on open source software is used by over a 150 enteprise customers across 30 cities to serve the needs of over 300,000 users.
Contact Details

Company Name:
Mithi Software Technologies Pvt. Ltd

Website:

Data Protection & Management| Assurance against data risks| Homepage

Executive Name:
Ms Rita

Email Address:
careers@mithi.com

Keywords: Enterprise messaging and collaboration software on Linux and Open source software.

source   http://www.erozgar.com

IT Analyst/Technical Support – Technical Head/Sr.Manager

Photon Infotech P Ltd

Experience:5 – 10 Years
Location:Chennai
Education:UG – Any Graduate – Any Specialization

Industry Type:IT-Hardware & Networking
Functional Area:Network Administration, Security
Posted Date:24 Sep

Job Description
Good in desktop troubleshooting.

In-depth Knowledge on Active directory and Exchange 2003.

Good Knowledge on Nortel Switches, Cisco routers, Cisco Firewall 515.

Good Knowledge on ISA, SQL administration and SMS server.

Knowledge on user Ticket processing.

Understand project required and build infrastructure accordingly.

VLAN concept knowledge.

Excellent communication skills.
Desired Candidate Profile
1. Understand latest AD, ADAM (Active Directory Application Mode), MS Messaging architecture, technology, solutions, and industry trends.
2. Design architecture based on functional and non-functional requirements
3. Work on Solutions architecture and propose strategic solutions.
4. Evaluate infrastructure views of the AD infrastructure and Microsoft messaging technology approach and identify risks.
5. Provide architectural advice, planning, quality assurance, and guidance to the messaging team on project implementation approach and solution.
6. Use and advocate infrastructure best practices, methodologies, and procedures to delivery.
7. Harvest intellectual property from engagements or solutions that can be developed into best practices or for reuse.
8. Mentor and develop capabilities within the support teams
9. Develop and communicates technology infrastructure architectural blueprints, and supports implementation ensuring integration with data and applications
DNS and DHCP configuration & administration.
Windows Scripting & Packaging.
IIS 6.0 Administration & configuration.
Windows Clustering, Network Load Balancing (NLB).
MOM -Microsoft Operations MANAGER
SMS -Systems Management Server.
Server Hardware knowledge.
Basic SQL Server knowledge.
Networking & Firewall (ISA) Concepts.
Basic understanding of NAS / SAN.
Basic understanding of IPTV concepts.

About our client:

Our client is a fortune 500 company with headquarters at Boston, USA. They are in the E-learning domain with an Annual Turnover of $ 45 Billion.

Having nearly 100 offices in over 75 countries around the world.
Have 9.7 Lakhs registered students with students from over 100 countries.
Have around 6 to 7 lakhs hits per days from browsers around the globe.
Have around 6000 staff around the world.

Photon’s relationship with the client:

Photon started a project with .NET when it was in the Beta stage. Currently there are 155 projects with over 300 resources. Photon takes care of the Front End, Maintenance of the online projects, BPO (a small part), and Web services

Projects are in Microsoft & Web Application:
VB.net Windows based, ASP.net Web based.
Currently working in .NET 3 versions / SQL 2.5 version. (Latest versions)

Education: Any Graduation/Diploma with MCSE and CCNA certification

Good in desktop troubleshooting.

In-depth Knowledge on Active directory and Exchange 2003.

Good Knowledge on Nortel Switches, Cisco routers, Cisco Firewall 515.

Good Knowledge on ISA, SQL administration and SMS server.

Knowledge on user Ticket processing.

Understand project required and build infrastructure accordingly.

VLAN concept knowledge.

Excellent communication skills.
Company Profile
Photon Infotech is a fast growing offshore software development firm based out of Chennai, India and with worldwide offices at Cupertino(California) and Boston(Massachusetts). The Company is 8+ years young and is over 1000 plus people strong with technology focus areas being Java/J2EE, .NET, XML, Web Services and Multi-media Technologies.

Vertical domains expertise ranges from Financial services, Healthcare, Travel, E-learning and hi-tech manufacturing to Not- for- profit organizations. Our customer base includes over 355 companies worldwide (mostly Global 2000 including F100 customers).
Contact Details

Company Name:
Photon Infotech P Ltd

Website:
http://www.photoninfotech.com

Executive Name:
Samuel Satish

Address:
Photon Infotech P Ltd
No. 2/102
Arvind IT Park (Next to Arvind Theatre)
Old Mahabalipuram Road, Karapakkam
Chennai – Tamil Nadu ,IND 600096

Email Address:
samsathish@photoninfotech.net

Telephone:
9940115587

Keywords: rds , server support , technical support , ccna , mcse

source   http://www.erozgar.com

Manager/Sr.Manager-Information Security

Virtusa Corporation is a leading provider of enterprise class Products and Solutions for Global 1000 companies and leading Independent Software Vendors (ISVs). Based in Westborough, MA, Virtusa employs the finest technology talent in the US, UK, India, and Sri Lanka. Virtusa’s client list includes industry leaders across several domains, such as JP Morgan Chase, Vignette, PegaSystems, eDocs , Circuit City, McDonald’s, Convergys, Qwest, Lightbridge, Xerox, Siemens and GE.

Product development imperatives are deeply embedded in Virtusa’s process framework and institutionalized as best practices. Our process includes a focus on modularity of design, component technology, re-usability, scalability, portability, extensibility, maintainability, and supportability. Virtusa’s ongoing success with leading ISVs and enterprise clients has resulted in six years of sequential double digit growth, a roster of impressive client relationships, and a cadre of high caliber employees.

Virtusa is currently a 2600+ strong organization with offices in US, UK, Sri Lanka and India (Hyderabad and Chennai).

Please visit us at http://www.virtusa.com for more details.
Designation     Manager/Sr.Manager-Information Security
Job Description

Proficiency in

INFORMATION SECURITY

– ISO 27001

– IS Auditing & Reporting

– Information Security Risk Management Methodologies

– Network Security (firewalls, IDS, routers, switches etc)

– Windows Server and Desktop Security

BUSINESS CONTINUITY

– Business Impact Analysis (BIA)

– BCP / DRP Strategies & Procedures

– BCP / DRP Testing
Desired Profile

7 – 8 Yrs of IS Exp

CISSP

Certifications: CCIE, CCSP, CCNP Knowledge / experience in:

a. SOX 404 Requirements & Auditing b. Application Security

c. Physical Security

d. Penetration Testing / Ethical Hacking
Experience     8 – 13
Industry Type     IT-Software/ Software Services
Functional Area     Network Administration, Security
Education     UG – Any Graduate – Any Specialization
PG – Any PG Course – Any Specialization
Location     Hyderabad / Secunderabad
Keywords     IT Security, Information Security
Contact     Raghunath S Reddy
Virtusa India Pvt Ltd
Email     raghunaths@virtusa.com
Website     http://www.virtusa.com
Job Posted     24 Sep

source   http://www.erozgar.com